Terms of Service

Welcome to Kasih Bersih

These Terms of Service govern your use of our website and the professional cleaning services we provide. By accessing our website or engaging our services, you agree to these terms. Please read them carefully.

If you do not agree with any part of these terms, please do not use our website or services. We reserve the right to modify these terms at any time, and continued use of our services after changes constitutes acceptance of the updated terms.

Service Usage and Acceptance

1. Acceptable Use of Website

When using our website, you agree to:

• Provide accurate and complete information when submitting inquiries or service requests
• Use the website only for lawful purposes and in accordance with these terms
• Respect intellectual property rights and not copy, reproduce, or distribute our content without permission
• Maintain the confidentiality of any account credentials if provided

2. Prohibited Uses

You may not use our website or services to:

• Transmit any harmful, threatening, abusive, or otherwise objectionable material
• Attempt to gain unauthorized access to our systems, networks, or data
• Interfere with or disrupt the website's functionality or servers
• Use automated systems to access the website without our written permission
• Impersonate any person or entity or misrepresent your affiliation

3. Service Requests and Quotes

When you request our cleaning services:

• Service inquiries submitted through our website do not constitute a binding contract
• Quotes provided are estimates and may be adjusted based on facility assessment
• We reserve the right to decline service requests at our discretion
• Formal service agreements will be established through separate documentation

4. Fair Usage Guidelines

To ensure quality service for all clients:

• Service requests should accurately represent facility size and cleaning requirements
• Facilities must provide reasonable access and working conditions for our teams
• Any special requirements or certifications needed should be communicated upfront
• Changes to scheduled services require reasonable advance notice

Account and Access Management

5. Account Creation (If Applicable)

If we offer account functionality in the future:

• You must be at least 18 years old to create an account
• One account per business or organization is permitted
• You are responsible for maintaining account security and confidentiality
• Notify us immediately of any unauthorized account access

6. Account Suspension and Termination

We may suspend or terminate access if:

• You violate these Terms of Service or applicable laws
• We suspect fraudulent or unauthorized activity
• You provide false or misleading information
• Upon your request or if required by law

Service Availability and Modifications

7. Service Uptime and Maintenance

Regarding our website and online services:

• We strive to maintain website availability but do not guarantee uninterrupted access
• Scheduled maintenance may temporarily affect website functionality
• We are not liable for service interruptions beyond our control

8. Service Features and Updates

We reserve the right to:

• Modify, suspend, or discontinue any website features
• Update our service offerings and pricing
• Improve website functionality and user experience

9. Geographic Restrictions

Our cleaning services are currently available:

• Primarily in Kuala Lumpur and surrounding areas
• Service area may expand based on operational capacity
• Contact us to confirm service availability in your location

10. Service Modifications

Changes to active service contracts:

• Will be communicated in advance when possible
• Existing contracts remain valid under their original terms
• Renewal terms may reflect updated service offerings

Intellectual Property Rights

11. Our Content Ownership

All website content, including text, images, logos, and design elements, is owned by Kasih Bersih or our licensors and protected by copyright and trademark laws. You may not:

• Copy, reproduce, or distribute our content without written permission
• Use our trademarks, logos, or brand names without authorization
• Create derivative works based on our content
• Remove or alter copyright notices or proprietary markings

12. User-Generated Content

If you submit reviews, testimonials, or other content:

• You grant us a non-exclusive license to use, display, and distribute your content
• You represent that you have the right to share the content
• Content must not violate any laws or third-party rights
• We may moderate, edit, or remove content at our discretion

13. Copyright Complaints

If you believe your copyright has been infringed, please contact us with detailed information about the alleged infringement, and we will investigate promptly.

14. Pricing and Payment Terms

Regarding service pricing and payment:

• All prices displayed on our website are in Malaysian Ringgit (RM) and are subject to change
• Quoted prices are estimates and may be adjusted based on facility assessment and specific requirements
• Payment terms and schedules will be detailed in individual service contracts
• Late payment may result in service suspension and additional fees as specified in contracts
• All fees are exclusive of applicable taxes unless otherwise stated

15. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for indirect, incidental, special, or consequential damages arising from use of our website or services
• Our liability for any claim related to our services is limited to the amount paid for those services
• We are not responsible for third-party content, links, or services accessed through our website
• Individual service contracts may contain additional liability terms and service guarantees

Note: These limitations do not affect any statutory rights you may have under Malaysian consumer protection law.

16. Governing Law and Dispute Resolution

These Terms of Service are governed by:

• The laws of Malaysia, without regard to conflict of law principles
• Courts in Kuala Lumpur have exclusive jurisdiction over any disputes
• We encourage resolution of disputes through direct communication before legal action
• Mediation or arbitration may be available as alternative dispute resolution methods

Additional Terms

17. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

18. Entire Agreement

These Terms of Service, along with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and Kasih Bersih regarding use of our website and services.

19. Waiver

Our failure to enforce any provision of these terms does not constitute a waiver of that provision or any other provision.

20. Contact for Terms Questions

If you have questions about these Terms of Service, please contact us using the information provided at the top of this page.

Need Clarification?

If you have questions about these terms or how they apply to your situation, we're here to help.

Contact Us

Service Provider Information