Privacy Policy
Last Updated: November 22, 2025
Contact Information
Kasih Bersih
Level 18, Menara Hap Seng
Jalan P. Ramlee
50250 Kuala Lumpur
+60 3 2078 8421
Our Commitment to Your Privacy
At Kasih Bersih, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and handle your data when you interact with our website or services.
We understand that trust is essential when you share information with us, and we take that responsibility seriously. This policy outlines your rights and our practices in clear, straightforward language.
Information We Collect
Personal Information You Provide
When you use our contact forms, request quotes, or communicate with us, we may collect:
- • Name and contact details, including email address and phone number
- • Facility information and type of cleaning services needed
- • Communication preferences and any specific requirements you share
- • Business information if you represent an organization
Automatically Collected Information
When you visit our website, we automatically collect certain information through cookies and similar technologies:
- • Device information, including IP address, browser type, and operating system
- • Usage data, such as pages visited, time spent on pages, and navigation patterns
- • Referral sources that directed you to our website
- • Technical information necessary for website functionality and security
For more details about cookies, please see our Cookie Policy.
Legal Basis for Processing
We process your personal data based on:
- • Your consent when you submit information through our forms or accept cookies
- • Contractual necessity when providing services you've requested
- • Legitimate business interests in improving our services and communicating with potential clients
- • Legal obligations we must fulfill
How We Use Your Information
We use the information we collect for the following purposes:
- Service Provision: To respond to your inquiries, provide quotes, and deliver the cleaning services you've requested
- Communication: To contact you about your service requests, send updates, and respond to your questions
- Website Improvement: To analyze how visitors use our website and improve functionality, content, and user experience
- Marketing Communications: To send you information about our services that may interest you, if you've consented to receive such communications
- Security and Fraud Prevention: To protect our website, systems, and users from security threats and fraudulent activities
- Legal Compliance: To fulfill legal obligations and respond to lawful requests from authorities
Data Sharing and Third Parties
We may share your information with the following types of third parties:
- • Service Providers: Companies that help us operate our website, process payments, or deliver services (such as web hosting, email services, and analytics providers)
- • Analytics Partners: Services like Google Analytics that help us understand website usage patterns
- • Professional Advisors: Legal, financial, and other professional consultants when necessary
- • Legal Requirements: Authorities and organizations when required by law or to protect our rights
We do not sell your personal information to third parties for marketing purposes. All third-party service providers are bound by confidentiality obligations and are only permitted to use your information as necessary to provide services to us.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specific retention periods include:
- • Contact form inquiries: Up to 2 years from your last interaction with us
- • Service contracts and related records: Duration of the contract plus 7 years for tax and legal purposes
- • Website analytics data: Aggregated and anonymized after 26 months
- • Marketing communications: Until you unsubscribe or withdraw consent
How We Protect Your Information
Security Measures
- • Encrypted data transmission using SSL/TLS protocols
- • Secure servers with regular security updates
- • Access controls limiting who can view your information
- • Regular security assessments and vulnerability testing
Access Controls
- • Staff training on data protection and privacy
- • Role-based access to personal information
- • Monitoring and logging of data access
- • Confidentiality agreements with all team members
Breach Notification
In the unlikely event of a data breach that affects your personal information, we will notify you and relevant authorities within 72 hours, as required by applicable data protection laws. We will provide details about the breach, the data affected, and the steps we're taking to address it.
Your Privacy Rights
You have the following rights regarding your personal information:
Right to Access
You can request a copy of the personal information we hold about you. We'll provide this information in a commonly used electronic format.
Right to Rectification
If your personal information is inaccurate or incomplete, you have the right to request corrections or updates.
Right to Erasure
You can request deletion of your personal information in certain circumstances, such as when it's no longer needed for the purpose it was collected.
Right to Data Portability
You have the right to receive your personal information in a structured, commonly used format and to transfer it to another organization.
Right to Object
You can object to processing of your personal information for direct marketing or when we process it based on legitimate interests.
Right to Withdraw Consent
Where processing is based on your consent, you can withdraw it at any time without affecting the lawfulness of processing before withdrawal.
To exercise any of these rights, please contact us using the information provided at the top of this page. We'll respond to your request within 30 days.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- Avoid filling out contact forms, account registrations, or any data-submitting features
- Disable cookies through your browser settings (see our Cookie Policy for more details)
- Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.
Children's Privacy
Our services are directed to businesses and organizations, not to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make significant changes, we will:
- • Update the "Last Updated" date at the top of this policy
- • Notify you via email if you've provided us with your contact information
- • Display a notice on our website for 30 days
We encourage you to review this policy periodically to stay informed about how we protect your information.
Questions or Concerns?
If you have questions about this Privacy Policy, want to exercise your rights, or have concerns about how we handle your personal information, please don't hesitate to contact us.