Terms and Conditions

Legal Agreement and Binding Nature

These Terms and Conditions constitute a legally binding agreement between you and Kasih Bersih. By accessing our website, requesting quotes, or engaging our cleaning services, you acknowledge that you have read, understood, and agree to be bound by these terms.

If you do not agree with any part of these Terms and Conditions, you must not use our website or services. These terms apply to all visitors, users, and others who access or use our services.

For specific service engagements, additional contractual terms may apply and will be provided in separate service agreements. In case of conflict between these general terms and specific service agreements, the service agreement terms will prevail.

User Obligations and Conduct Requirements

1. Legal Compliance

As a user of our website and services, you agree to:

• Comply with all applicable Malaysian laws, regulations, and ordinances
• Ensure all information provided is accurate, current, and complete
• Obtain all necessary permissions to engage our services at your facility
• Respect intellectual property rights of Kasih Bersih and third parties
• Maintain ethical and professional conduct in all interactions

2. Prohibited Activities and Behaviors

You are expressly prohibited from:

• Using our services for any unlawful or fraudulent purpose
• Violating or circumventing any security features of our website
• Engaging in any activity that could damage, disable, or impair our services
• Harassing, threatening, or discriminating against our staff or other users
• Attempting to impersonate Kasih Bersih or our representatives
• Collecting or harvesting personal information of other users without consent
• Transmitting viruses, malware, or other malicious code

3. Content Guidelines and Restrictions

When submitting content or communicating with us:

• Content must not be defamatory, obscene, offensive, or discriminatory
• Do not submit content that infringes on intellectual property rights
• Avoid sharing false, misleading, or deceptive information
• Respect privacy by not disclosing others' personal information
• Content must comply with Malaysian communication and decency standards

4. Age Requirements and Restrictions

Regarding age and capacity to enter agreements:

• You must be at least 18 years old to use our services or enter into contracts
• If representing an organization, you must have authority to bind that entity
• Minors may not submit inquiries or request services without parental consent
• We reserve the right to verify age and authorization before providing services

User Responsibilities

5. Indemnification Obligations

You agree to indemnify and hold harmless Kasih Bersih, its officers, employees, and agents from:

• Claims arising from your violation of these terms
• Your use or misuse of our services
• Violation of any third-party rights
• Breach of applicable laws or regulations

6. Privacy and Data Protection

Regarding your personal information:

• You consent to data collection as outlined in our Privacy Policy
• Ensure accuracy of information provided
• Respect privacy of others when using our services
• Notify us of unauthorized access to your information

7. Third-Party Interactions

When dealing with third parties:

• We are not responsible for third-party websites or services
• Review third-party terms before engaging with them
• Report suspicious third-party activities to us
• Understand we cannot guarantee third-party services

8. Facility Access and Safety

For on-site cleaning services:

• Provide safe and accessible working conditions
• Disclose any hazards or special requirements
• Ensure authorized personnel have facility access
• Comply with health and safety regulations

Liability Limitations and Warranties

9. Disclaimer of Warranties

Our website and services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including:

• Implied warranties of merchantability and fitness for a particular purpose
• Warranties regarding accuracy, reliability, or completeness of website content
• Guarantees of uninterrupted or error-free service
• Warranties that defects will be corrected

Note: This disclaimer does not affect warranties that cannot be excluded under Malaysian consumer protection law. Specific service agreements may contain performance guarantees.

10. Limitation of Liability

To the maximum extent permitted by Malaysian law, Kasih Bersih shall not be liable for:

Indirect Damages

Loss of profits, revenue, data, or business opportunities, even if advised of the possibility of such damages

Consequential Damages

Any indirect, incidental, special, or consequential damages arising from use of our services

Third-Party Actions

Damages caused by third parties, including unauthorized access or data breaches

Force Majeure

Damages resulting from events beyond our reasonable control, including natural disasters, strikes, or government actions

Our total liability for any claims related to our services shall not exceed the amount paid by you for those services during the twelve months preceding the claim.

11. Consequential Damages Exclusion

Under no circumstances shall Kasih Bersih be liable for:

• Loss of use, data, or profits arising from service interruptions
• Business interruption or operational delays
• Reputational damage or loss of goodwill
• Cost of procurement of substitute services

12. Force Majeure Provisions

We shall not be liable for failure to perform our obligations if such failure results from:

• Acts of God, including natural disasters, floods, or severe weather
• War, terrorism, civil unrest, or government actions
• Epidemics, pandemics, or public health emergencies
• Labor disputes, strikes, or lockouts beyond our control
• Utility failures, telecommunications outages, or infrastructure disruptions

Legal Information and Dispute Resolution

13. Governing Law and Jurisdiction

These Terms and Conditions are governed by:

• The laws of Malaysia, without giving effect to any conflict of law principles
• The courts of Kuala Lumpur shall have exclusive jurisdiction over any disputes
• You irrevocably submit to the jurisdiction of Malaysian courts

14. Dispute Resolution Procedures

In the event of a dispute:

• Parties agree to first attempt resolution through good faith negotiation
• Mediation may be pursued before initiating legal proceedings
• Arbitration may be available as an alternative to litigation
• Written notice of disputes must be provided within 30 days of the issue arising

15. Severability Clause

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed from these terms. The remaining provisions shall continue in full force and effect and shall be interpreted to achieve the original intent of these terms to the greatest extent possible.

16. Modification of Terms

We reserve the right to modify these Terms and Conditions at any time:

• Changes will be posted on this page with an updated "Last Updated" date
• Significant changes will be communicated via email or website notice
• Continued use after changes constitutes acceptance of new terms
• Review these terms periodically to stay informed

Additional Legal Provisions

17. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any specific service agreements, constitute the entire agreement between you and Kasih Bersih regarding your use of our website and services, superseding all prior agreements and understandings.

18. Waiver

Our failure to enforce any right or provision of these terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Kasih Bersih.

19. Assignment

You may not assign or transfer these Terms and Conditions or any rights granted hereunder without our prior written consent. We may assign our rights and obligations without restriction.

20. Notices

All notices under these Terms and Conditions must be in writing and sent to the addresses provided at the top of this page. Notices sent via email are deemed received 24 hours after sending.

Questions About These Terms?

If you have questions or concerns about these Terms and Conditions, our legal team is available to assist you.

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